At Mother’s Kitchen, we’re committed to ensuring your satisfaction with our services. Please read our refund policy carefully, which applies to all transactions made through our website and all the other online and offline platform.
*1. Order Cancellation:*
– At Mother’s Kitchen, we take pride in delivering freshly prepared meals promptly. Once an order is placed, our chefs begin crafting your meal with care. Due to this immediate process, we regret that we cannot offer refunds for orders that have been confirmed and initiated. We appreciate your understanding and are committed to providing you with the highest quality dining experience. If you have any concerns about your order, please contact our customer service team, and we will do our best to address them promptly. Thank you for choosing Mother’s Kitchen.
*2. Quality Concerns:*
– We take great pride in delivering high-quality food. If you receive an order with quality issues or incorrect items, please contact us immediately. We may offer a refund or replacement, depending on the nature of the issue.
*3. Payment Discrepancies:*
– For any payment-related concerns, please contact our customer service team. We will investigate the matter promptly and issue a refund if necessary.
*4. Unsatisfactory Experience:*
– If you’re not satisfied with your dining experience at Mother’s Kitchen, please let us know. We value your feedback and may offer a refund or alternative solutions to address your concerns.
*5. Refund Process:*
– Refunds will be processed in New Zealand Dollars (NZD) through the original payment method used for the order. Please allow 14 business days for the refund to reflect in your account.
*6. No-Show Policy:*
– For reservations, we kindly request that you inform us if you need to cancel or reschedule. In the event of a no-show without prior notice, a cancellation fee of $500 NZD may be applied.
*7. Contact Us:*
– If you have any questions or concerns regarding our refund policy, please feel free to contact us through our website or at support@motherskitchen.co.nz
Please note that our refund policy is subject to change, and any updates will be posted on our website. We appreciate your understanding and cooperation as we aim to provide you with the best dining experience at Mother’s Kitchen in New Zealand.
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